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Last updated at November 25th, 2020Supervisor. Campaign. There are no teams assigned to this campaign. Sizing Username Password. Forgot Password? ...
Status : OnlineSupervisor Our supervisor application presents an easy-to-read, real-time view of your agent’s status. With CallShaper’s toolset, supervisors can monitor, whisper, barge, chat, and effectively manage their teams using a PC or tablet from anywhere in the world.
Status : OnlineCallShaper Supervisor Manual CallShaper, LLC 5009 Honeygo Center Dr Ste 205 Perry Hall, MD 21128 1-888-276-1370 info@callshaper.com
Status : OnlineOn the supervisor chat I would like to see an icon pop up or alert sound when someone sends a message to the supervisor. More tools for training would also be helpful. Overall: Denise has been a phenomenal resource at Callshaper. Her communication, patience and knowledge has been a tremendous help!
Status : OnlineThat’s why CallShaper, the originator of a cutting-edge, web-based call center platform, incorporates features that help supervisors guarantee high-quality calls every time. Some of those features: Chat Features: Through the supervisor interface, managers have the option to start an instant message chat with any one of their agents or with ...
Status : OnlineCallShaper has been great! The support, access to stats and just the overall layout of everything. This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand
Status : OnlineCallShaper Support will correspond through your Supervisor or Manager to resolve the issue. If you cannot send the log files using the instructions above for any reason, they can be sent as a zip file using the Open Log Directory in the Help Menu.
Status : OnlineWelcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency. For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.
Status : OnlineCallShaper’s dynamic scripting offers a variety of features that make conversions easier for your agents to make. Features like pre-filled forms, rebuttals, frequently asked questions, supervisor chat, transfer and window tabs improve your agents’ ability to do their jobs confidently, consistently, and up to the company’s standards.
Status : OnlineTroubleshoot
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